Technical Support/Engineer (Neffos Smartphone Repair) Chinese speaking only

TPLINK DISTRIBUTION MALAYSIA SDN BHD - Menara Hap Seng 2 Jalan Tengah Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia
  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
  • Required language(s): Bahasa Malaysia, Chinese, English
  • At least 1 year(s) of working experience in Repairing Smartphone is required for this position.
Responsibilities:
  • Review Service tracking data and gauge unusual activity and long pending jobs, and to check with the relevant service center on the cause of delay (parts order issue, repair skill set issue).
  • Review spare parts safety stock inventory and work with Spare Part team to order high defect spare parts for safety use for high-selling model.
  • Respond to customer's technical enquiry in a timely manner and follow up to ensure customer's needs and issues are resolved quickly and to their satisfaction.
  • Monitor turn-around time for service partner with the reason status.
  • Inform and disseminate service bulletins and technical information to all service partners engineer.
 


Open 02 Januari 2018
Closed pada 01 Februari 2018

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Profil Syarikat

TPLINK DISTRIBUTION MALAYSIA SDN BHD

TPLINK DISTRIBUTION MALAYSIA SDN BHD

Malaysia - Kuala Lumpur - Plaza Low Yat

TP-LINK is a global provider of SOHO & SMB networking products and the World's No.1 provider of WLAN products, with products available in over 120 countries to tens of millions customers. Committed to intensive R&D, efficient production and strict quality management, TP-LINK continues to provide award-winning networking products in Wireless, ADSL, Routers, Switches, IP Cameras, Powerline Adapters, Print Servers, Media Converters and Network Adapters for Global end-users.

Based on the confidence of tens of millions of customers, TP-LINK is now growing to become one of the most competitive providers of networking products with aspirations to become one of the top 3 networking brands in the world and striving for a larger global market share, while further advancing in the world of networking to better serve our most valued customers with products that make their lives easier.
 
NEFFOS
Neffos, created by TP-Link, global provider of networking products, signifies the beginning of our long-awaited entrance into the smartphone market in 2015. With the current accumulation of technology in the communication industry, providing customers worldwide with a truly seamless mobile experience is one that Neffos aims to see fulfilled. We believe in quality and trust, therefore we provide a 2 years local manufacturer warranty for all our smart phone

Mengapa bergabung dengan kami?

World’s No.1 Provider of WLAN Products
 
Having been consistently ranked the world’s largest supplier of Wireless networking products by unit shipments, TP-LINK has maintained impressive growth in 2013. In Q4 2013, TP-LINK gained 39.85% of global WLAN market share, leading our nearest competitor by 27.3%, and higher than the next 3 brands' market shares combined in that quarter.
 
Global Sales Growth
 
Since embarking on the global market in 2005, TP-LINK has seen remarkable and dramatic growth fueled by excellent products and business practice. With a growth rate of 33% in 2013, TP-LINK's sales revenue achieved 1.83 Billion (USD) in 2013.
We provide opportunities for career advancement within the company.
We practise a vibrant & energetic office culture.
Very attractive salaries that commensurate with work experience.