Internship Technical Support (Internship)

GLOCO BERHAD - A-G-13A & A-01-13A Merchant Square No 1 Jalan Tropicana Selatan 1 PJU 3 47410 Petaling Jaya Selangor
Job Description:
  • Technical Support Position Only
  • Provide 1st line support to all users via any interaction tools available promptly from customer/user.
  • Assist in technical services on hardware and software.
  • Responsible for assisting all customers/users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner
  • Provide support remotely and physically on site
  • Answer calls promptly. Log incidents/calls onto the Helpdesk systems, assess priority, diagnose, troubleshoot and analyze and provide immediate solution within his/her capacity.
  • Assist in troubleshooting and solves incidents for user and escalates incident to necessary escalated personnel as required
  • Ensure track, monitor and follow-up incidents/cases logged and manage incidents/cases closed within client Service Level.
  • Complete daily service tasks according to job schedule and time schedule
Job Requirements:
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
  • Required language(s): English, Bahasa Malaysia, Chinese
  • Preferably specialized in IT/Computer - Hardware or equivalent.

Open 03 Januari 2018
Closed pada 02 Februari 2018

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Profil Syarikat



Malaysia - Selangor - Petaling Jaya

GLOCO is a revolutionary and innovative in IT Healthcare Systems company. We provide a wide range of quality healthcare systems. In GLOCO, we are crystal clear in our vision of where we want to go. We work in a fast paced, flexible, and professional environment with a supportive work culture that rewards initiative and performance.
To achieve our vision, we are always looking out for talented, learnable individuals who are ambitious, who love challenges and who have a passion to excel. We hire experienced and fresh professionals from the industry at various mid-level to senior positions. Visit us at

Mengapa bergabung dengan kami?

  • We practise a vibrant & energetic office culture.
  • We have a creative and innovative corporate culture that helps our employees thrive
  • We provide opportunities for career advancement within the company.