Internship Technical Support (Internship)GLOCO BERHAD - A-G-13A & A-01-13A Merchant Square No 1 Jalan Tropicana Selatan 1 PJU 3 47410 Petaling Jaya Selangor
- Technical Support Position Only
- Provide 1st line support to all users via any interaction tools available promptly from customer/user.
- Assist in technical services on hardware and software.
- Responsible for assisting all customers/users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner
- Provide support remotely and physically on site
- Answer calls promptly. Log incidents/calls onto the Helpdesk systems, assess priority, diagnose, troubleshoot and analyze and provide immediate solution within his/her capacity.
- Assist in troubleshooting and solves incidents for user and escalates incident to necessary escalated personnel as required
- Ensure track, monitor and follow-up incidents/cases logged and manage incidents/cases closed within client Service Level.
- Complete daily service tasks according to job schedule and time schedule
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
- Required language(s): English, Bahasa Malaysia, Chinese
- Preferably specialized in IT/Computer - Hardware or equivalent.
Open 03 Januari 2018
Closed pada 02 Februari 2018
Kekosongan lain dari GLOCO BERHAD
GLOCO BERHAD - Petaling Jaya (Selangor) - A-G-13A & A-01-13A, BLOCK A, MERCHANT SQUARE, NO.1
03 Jan - 7:23 PM
03 Jan - 7:23 PM
GLOCO BERHADMalaysia - Selangor - Petaling Jaya
GLOCO is a revolutionary and innovative in IT Healthcare Systems company. We provide a wide range of quality healthcare systems. In GLOCO, we are crystal clear in our vision of where we want to go. We work in a fast paced, flexible, and professional environment with a supportive work culture that rewards initiative and performance.
To achieve our vision, we are always looking out for talented, learnable individuals who are ambitious, who love challenges and who have a passion to excel. We hire experienced and fresh professionals from the industry at various mid-level to senior positions. Visit us at www.gloco.com
Mengapa bergabung dengan kami?
- We practise a vibrant & energetic office culture.
- We have a creative and innovative corporate culture that helps our employees thrive
- We provide opportunities for career advancement within the company.