Social Marketing Executive (MRO Device) - Outsourcing

Huawei Technologies (Malaysia) Sdn. Bhd - Suite 32-01, Level 32, Integra Tower, The Intermark, 348, Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia
  • Implement the social moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools.
  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Marketing team where required.
  • Manage the banned user process, and track and remove previously banned users.
  • Maintain the Moderation Guidelines and ensure they are up to date.
  • Service Community Admin accounts, processing emails and complaints, escalating when necessary.
  • Moderate communities located in social networking sites including Facebook, Twitter, Forum, Instagram, Youtube  and other similar social media outposts, adapting methodology where appropriate.
  • Produce reports on relevant moderation statistics, issues and outcomes.Monitor effective benchmarks for measuring moderation and volume, and analyze, review, and report on effectiveness of moderation policy.
  • Identify the active user, core fans and KOLs in the social site, and convert them into loyal fans .
  • Utilize analytics, customer insights, and segmentation best practices to build effective loyalty marketing programs.
  • Regularly to conduct on-ground gathering for fan in different region, regularly.
  • Regularly conduct different kind of online activity for fans, and convert them into loyalty fans .
  • Regularly feedback insights gained from community moderation into the Community team.
  • Monitor all industry and company information and news to anticipate potential issues.
 
Requirements:
 
  • Great knowledge of online social legal issues and cool under pressure.
  • Strong organizational and multitasking skills, and a proactive approach.
  • Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.).
  • Knowledge of the Company’s industry and targeted demographics’ culture, as well as internet culture.
  • Ability to effectively communicate information and report statistics.
  • Team player, detail focused and reliable.
  • Good technical understanding and can pick up new tools quickly.
  • Have a good knowledge of principles of customer service.
  • Process own transport and willing to travel.
  • Fluent in English, Bahasa Malaysia and Mandarin would be a must.
  • Experience in this/related field will be added advantage.
  • Availability to work days, evening, nights, as well as weekends as and when required.
  • One year contract position(s) available.


Open 03 Januari 2018
Closed pada 02 Februari 2018

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Profil Syarikat

Huawei Technologies (Malaysia) Sdn. Bhd

Huawei Technologies (Malaysia) Sdn. Bhd

Malaysia - Kuala Lumpur

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. We are committed to creating maximum value for telecom carriers, enterprises and consumers by providing competitive ICT solutions and services. Our products and solutions have been deployed in over 170 countries and regions, serving more than one third of the world's population.
 
Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.
 

Mengapa bergabung dengan kami?

Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services in Southern Pacific and around the world. Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions and resource costs, contributing to the sustainable development of the society, economy, and the environment across the Asia Pacific region.
 
  • We practice a vibrant & energetic office culture.
  • Our company supports a fun yet balanced working environment.
  • We support a safe environment for our employees.