Service Desk Analyst (Mandarin Speaker)

DHL Information Services (Asia-Pacific) Sdn. Bhd. - Jalan Teknokrat 4 & Jalan Teknokrat 5, 63000 Cyberjaya, Selangor, Malaysia
Responsibilities:
  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
  • 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers
  • Receiving, logging and managing calls from internal staff via telephone and email
  • Maintaining an Asset Database and track changes
  • Troubleshoot basic network issues
  • Escalate unresolved calls to the infrastructure support team
  • Log all calls in the Service Desk Call Logging system and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
 
Requirements:
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field preferably in IT
  • Minimum 1 year relevant experience required
  • Must be able to work on rotational shifts
  • Excellent communication skills in English and Mandarin language
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.


Open 09 Januari 2018
Closed pada 01 Februari 2018

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Profil Syarikat

DHL Information Services (Asia-Pacific) Sdn. Bhd.

DHL Information Services (Asia-Pacific) Sdn. Bhd.

Malaysia - Selangor - Cyberjaya - Cyberjaya

DHL IT Services Cyberjaya is one of the most comprehensive IT hubs in the Asia Pacific. A pioneer member of Malaysia’s Multimedia Super Corridor’s (MSC) International Advisory Panel (IAP), it employs more than 1100 staff from 29 countries and undertakes the design, build and management of nearly 1,200 mission critical applications.
 
Together with two other global Services Centers located in the Europe and US, it is responsible for the continual design, development and operations of IT systems that support the entire DP DHL worldwide business. We are looking for individuals to build up our talent pool and help us to deliver our services. Our mission is to reinforce DHL’s position as the global leader in the transportation and logistics sector by providing IT integration, project management, consulting, development and end-to-end support services to DHL’s business units around the world. We invite talented IT professionals that have a high level of flexibility, a desire to acquire new knowledge and the ability to work across various corporate divisions, countries and cultures. We actively support each employee’s professional development by offering many learning and development opportunities and a variety of international career paths.
 
History
From Humble Beginnings to Global Market Leader
 
Founded in San Francisco more than 40 years ago by 3 budding entrepreneurs - Adrian Dalsey, Larry Hillblom and Robert Lynn - DHL has continued to expand at a phenomenal rate. Today, it stands tall as the global market leader of the international express and logistics industry.

Back In 1969, DHL took its first small steps in building for the future by personally shipping papers by airplane from San Francisco to Honolulu. The years passed and the DHL network grew ever larger, gradually reaching out to new customers in every corner of the world. At the same time, the marketplace developed and became more complex, so DHL adapted to meet the changing needs of its customers - both at global and local level.

Today, DHL's international network links more than 220 countries and territories worldwide. DHL also offers unparalleled expertise in express, air and ocean freight, overland transport, contract logistics solutions as well as international mail services.

From 1969 until today, the approach and dedication has remained the same. Our success has always been based around delivering excellent service for our customers. Never complacent, DHL has become a brand acknowledged for personal commitment, proactive solutions and local strength. At the heart of its success are its employees who focus on the customer's needs and provide individually customized solutions.

DHL is part of Deutsche Post DHL. The Group generated revenue of more than 51 billion euros in 2010.
 

Mengapa bergabung dengan kami?

Are you looking for a company that offers more than just a job?

As the world’s leading logistics company, DHL provides a diverse range of exciting job challenges around the globe that give you the opportunity to learn and develop yourself. We continuously encourage you to broaden your horizons and we respect your contribution to our common success.

As an employee of DHL, you can take pride every day in what we achieve together.

Learn more about the opportunities we offer you at DHL. Discover more about our company, get a feeling of our spirit and meet some of our employees around the world.
 
Working at DHL means taking responsibility, mastering challenges and continuously growing as part of a diverse and global team. Contribute to our success through various exciting career opportunities and be part of the world’s leading logistics company.