Quality Analyst Call Centre (Mandarin Speaker)

Aegis BPO Malaysia Sdn Bhd - Level 1, Symphony House, Jalan PJU 1a/46, 47301 Petaling Jaya, Selangor
Responsibilities:
 
• Ability to efficiently observe transactions and identify issues and trends observed during monitoring
• To prepare weekly internal report accurately and completely and ensure report is sent by the required deadline.
• To conduct quality related coaching for all agents on the floor.
• To arrange and participate in monthly call calibration session with client.
• To actively develop and execute action plans for continuous improvement of quality scores for all agents.
• To conduct group briefing for agents on product/procedural updates/changes and on quality related issues as necessary.
• To assume any additional ad-hoc duties or responsibilities as assigned by the management.

Requirements:

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, any field.
• Required language(s): Bahasa Malaysia, Chinese and English
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Quality Control/Assurance in call centre environment.
• Those with experience in  Airline/Travel/Hospitality industry would be an added advantage.
• Full-Time position(s) available.


Open 13 Februari 2018
Closed pada 15 Maret 2018

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Profil Syarikat

Aegis BPO Malaysia Sdn Bhd

Aegis BPO Malaysia Sdn Bhd

Malaysia - Selangor

"Aegis is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees.
 
Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 39 billion conglomerate."
 
We recognize people as the key foundation of our extraordinary growth. This reflects in our mission statement: 'Happy Employees, Happy Customers and Happy Shareholders'. Our HR Vision ‘Create a progressive workplace that enables partnership for prosperity’ aims at building an ecosystem which is dynamic, vibrant, contemporary, and presents infinite possibilities for our people.

Mengapa bergabung dengan kami?

 
 
We have a very compelling Employee Value Proposition - ‘Get-Set-Go’ which aims at attracting competent and passionate individuals, and providing them the space to ideate, create and actuate. We set people up for success by enabling them with multiple learning opportunities, enriching their job profile on one hand, and rewarding and recognizing their contributions on the other. We provide multi-cultural exposure, international work opportunities and a plethora of career avenues within the organization which results in overall growth and development of our people thereby converting them into our brand ambassadors.
 
  • Internal Job Posting: opportunity to apply for a transfer within Aegis Malaysia or to other Aegis locations worldwide at the discreation on Management.
  • English classes available.
  • Fully equipped gym with aerobics studio & shower facilities - For Ara Damansara office ONLY
  • Rest & relax area (pool, foosball, etc)
  • Monthly fun and exciting activities for employees (pool & bowling competition, treasure hunt, etc)
  • Daily free shuttle service from office - certain locations ONLY
  • Daily free shuttle service around office vicinity (pick up and send home) - certain locations ONLY
  • Work permit application, renewal and cost will be processed & borne by company at the Management discreation.
  • We are located nearby shopping malls and housing area
  • Company will source for accommodation for foreign employees if required.
  • Aegis hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)"
  • It is an experience not to be missed at Aegis.