Client Service Manager

KQ Geo Technologies Co. Ltd (Malaysia Rep Office) - Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia
Core responsibilities:
  • Develop long term mutually beneficial relationship with all the customers.
  • Works closely with clients to ensure their satisfaction, making sure client’s needs are being met.
  • Analyse client concerns, follow up with customer issues, and escalate issues to the right teams.
  • Maintain healthy relationships with client contacts and gather market intelligence that is relevant and important for strengthening the competitive advantage of the Company.
  • Ensure end-to-end management of the client lifecycle from on-boarding to client relationship management to retention and damage control.
  • Represent the Company in a range of activities such as trade shows, events, user workshops and senior executive sales presentations.
  • Malaysian citizen
  • Diploma/Degree holder
  • Demonstrate good interpersonal and communication skills
  • Disciplined, possess a positive attitude, with an outgoing personality.
  • Strong network in public and private sector is a strong advantage.
  • Strong attention to detail is also needed to ensure that clients obtain their desired result.
  • Good personal time management, work management skills and keen attention to detail.
  • Fluent in written and spoken English and Bahasa Malaysia.
  • Medical
  • Follows all gazzetted Public Holidays
  • Transportation Allowances
  • Mobile Allowances

Open 03 Januari 2018
Closed pada 02 Februari 2018

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Profil Syarikat

KQ Geo Technologies Co. Ltd (Malaysia Rep Office)

KQ Geo Technologies Co. Ltd (Malaysia Rep Office)

Malaysia - Kuala Lumpur

Established in 2001, KQ GEO Technologies has been committed to developing core technologies and products in connection to RS, GIS and GNSS. Its main business ranges from data collections & processing, GIS platform development, RS platform development, to GNSS software & hardware development and production, surveying & mapping, etc.
Through over 15 years’ rapid development, KQ has become a leading GIS solution supplier in China, assisting with the decision making of governments, enterprises and public sector. It has presided over or participated in a large number of major research projects of United Nations Development Program (UNDP), National Development and Reform Commission (DNRC), Ministry of Science and Technology, Local Land Department, etc.
To give best support and after-sale service to our clients, KQ has set up branches and offices in 31 provinces and municipalities, and technical centers in 6 cities in mainland China.
KQ Malaysia Office is situated in Kuala Lumpur. It will serve as the base for business development in Southeast Asia and South Asia. The office is expanding and planning to launch its R&D Center to better serve and support clients in these regions.
At present, over 2,200 employees are working with KQ. We invite more professionals in geospatial field to join us to explore their career.

Mengapa bergabung dengan kami?

We practise a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.